Post pandemic visibility is key

<strong>Metro continues its digital transformation journey</strong>

While the freight and logistics sector may be accused of lagging other industries, in developing its digital capability, Metro continues to develop service capability that goes beyond offering just supply-chain visibility.

The investments we’ve made in systems and cloud networks create real-time dashboards that show shippers what’s happening in their supply chain network, with rich data that can be adapted and interrogated to show which supply chain lever to pull next.

Our immediate objective is getting more and more data digitised, to provide shippers with visualisation of their data, so they can analyse it and we can automate more operations, so that people can focus on adding value to the process.

Control, creativity, bespoke solutions and customer dialogue are at the core of our digital evolution and developments. We are investing heavily to ensure that we remain at the cutting edge of the industry and deliver beyond your expectations across all areas and functions within the business. It is relentless and an area that Metro are passionate about to ensure that we have a solid platform that performs for the next decade and beyond.

Metro’s new operations platform, which is powered by CargoWise, has been implemented in our customs brokerage and airfreight areas as well as our Elite brand, all of which are benefiting from workflow automation, which reduce errors and improve efficiencies.  

Implementation will continue throughout the summer of 2023, when sea imports and export customer services will transition, followed by customer specific teams to complete the rollout by October. This has been part of a 30 month journey which now has the end in sight, although it will not finish once the current destination is reached. Digital solutions and design never stand still.

Customers may see some slightly different documentation being produced as we migrate and they will be able to access our new track and trace application, with a notification engine, the DC Manager app, and more due to appear soon.

Conceived, created and supported by our internal technical solutions team, Metro’s bespoke supply chain management platform, MVT, is moving to version 4, to leverage the additional end-to-end visibility of shipments the CargoWise product provides and add more capability to our ECO product.  

Thanks to our business process solutions teams in the UK and India, no process has been left behind, as we strive for simplification and automation.  

These significant developments in digitisation, processes and data transparency is optimising our operations and commercial functions, which means they can become even more customer focused and available to serve.

The pandemic demonstrated the critical importance of effective supply chain visibility and digitising supply-chain operations, to understand what was happening, maintain control and initiate change.

We already embrace real-time carrier inputs and geo-fencing in enhancing data integrity and supply chain visibility, and look forward to adding more functionality as carriers add sensors to their container fleets, and AI interprets a rapidly changing environment.

We have many initiatives that have been and are being rolled out to our customers, and new concepts in design stage so there is much much more to come.

The Metro board continues to invest in internally developed and externally acquired innovation in 2023-2024, which promises to be an exciting period for the Technical Solutions Team and business as a whole. EMAIL Simon George, Technical Solutions Director, to learn more.

Long Beach Convention Centre

<strong>Making visibility a strategic tool</strong>

Now in its 22nd year, the annual TPM conference, in Long Beach California, considers the pressing supply chain and freight challenges affecting shippers globally. TPM attracts the most senior-level audience in the industry, including an executive team from Metro and is considered to be the ‘Davos’ of the shipping world.

Founded in 2001, TPM feature a rigorous program of topics and challenges, developed by specialised journalists covering international transportation and logistics. 

TPM annually presents the industry's most in-depth program, delving into the most pressing challenges affecting shippers and is a platform for a week of essential and intensive networking, negotiations, and relationship building among shippers, carriers, forwarders, technology providers, trucking operators, railroads, ports, terminals, and many other market participants.

Shippers who survived the pandemics’s supply chain disruptions did so by achieving visibility, but to improve their performance going forward, they must better manage the data they receive, participants in a TPM technology seminar agreed. 

Supply chain visibility became a priority challenge for importers during the pandemic, because many over-ordered merchandise, to provide buffer stock, against freight and logistics disruptions. 

With inventory held at origin, in containers, at transit points and warehouses throughout their networks, many shippers found they did not have the visibility they needed, at the locations where their inventory was being stored. 

While shippers may believe that their technology provider’s single platform collects all the data needed to track shipments throughout the supply chain, the reality is that the critical data generators are usually the shipping lines, airlines, logistics operators and warehouses moving or storing their cargo and that data is not being collated in real-time. 

Shippers learned over the past two years that they need an accurate view of their global supply chain, to overcome disruptions as they occur, using available information to make better, faster decisions and many technology providers were not up to the task.  

Metro is increasing use of predictive and AI technology, to collate real-time carrier updates, to maintain accurate vessel ETA’s, data for purchase order management, route optimisation and supply chain visibility. 

We are developing our telematics capability, to offer shippers a much more effective alternative to the data aggregators, who are quite simply compiling data from open APIs and screen scraping historic data. We favour the ‘smart container’ technology that a number of carriers are developing, and are actively involved with UN CEFACT in creating industry standards for sharing this data.

In addition to creating visibility along the supply chain, Metro’s technical solutions team have worked hard to ensure the quality of data and provide a suite of reporting tools that make it easier to interpret and implement actions in a meaningful way.  

To learn more or to arrange a demo EMAIL Simon George, Technical Solutions Director.

China exports

<strong>Supply chain shock absorber</strong>

The COVID-19 pandemic turned the public gaze towards supply chains and a previously unrecognised business sector became a household name, but after two plus years of navigating monumental challenges, supply chain executives, are faced with more challenges and need to secure their supply chains before the next shock hits.

Even as shippers try to make sense of the most tumultuous period ever seen in global supply chain management, the market is changing so rapidly that no matter how difficult the past few years have been, the future is once again taking centre stage.

Global container and air freight markets are shifting on multiple levels. Quickly moving on from the pandemic period and moving into a phase that had been expected to be a return to the pre-pandemic status quo, but is instead entirely new and unpredictable.  

Today’s supply chains are operating in a radically altered geopolitical and economic environment and a soon-to-be altered industry structure, with the impending breakup of the 2M Alliance likely to entirely transform the global container shipping market.  

Even as rates fall from their historic highs and port congestion and delays are fading, shippers need to recognise that the new era will have its own challenges, which need to be acknowledged, for the avoidance of risk.  

For the last 30+ years supply chains have been defined by opportunity to drive down cost and improve efficiency. Reliability was taken for granted and risk was an abstract that was rarely built into the business strategy and disruptive events were easily isolated, or avoided, because they were not part of the operating environment.  

All this has now changed and unpredictability has to be anticipated, even if there are no apparent triggers, because even if the industry looks normal, operational impacts will follow from a heightened perception of risk. 

This is demonstrated by the much greater than expected diversions from the West Coast to avoid ILWU labour disruption if contract negotiations stuttered or failed, as happened during earlier negotiations. 

And on top of unpredictable risk factors, shippers are balancing supply chain complexity against geopolitical demands over supply sources, but which is more resilient, having two suppliers for a critical component, or one that’s not ‘political’, It’s a really tough situation.

Metro’s MVT supply chain platform reduces the cost, time and risk of re-sourcing to new vendors and locations, with PO management, visibility and communication tools that onboard and integrate new suppliers into the supply chain.

To learn more or to arrange a demo EMAIL Simon George, Technical Solutions Director

The eBL is moving closer

<strong>Metro lead the way with ocean freight electronic bill of lading</strong>

Just weeks after the Electronic Trade Documents Bill was presented before Parliament, Metro has commenced its first trial shipment with an electronic bill of lading (eBL), on Hapag Lloyd, which was a first for the German carrier too.

Following large-scale frauds and disruption to global trade due to the impact of the COVID pandemic, the digitisation of physical shipping documents is becoming much more significant, with the Electronic Trade Documents Bill, which will allow for the legal recognition of electronic versions of bills of lading, currently working its way through parliament.

Ministers at last year’s G7 meeting agreed that paper-based transactions are “a source of cost, delay, inefficiency, fraud, error and environmental impact” in a bid to move towards global adoption of electronic bills of lading (e-Bills), which Mckinsey & Company estimate could save $6.5 billion in direct costs and enable $40 billion in global trade.

Unlike the paper bill of lading, which is time consuming, risky (can be forged/lost) and expensive, the eBL is secure and extremely cost effective, with a host of added benefits:

  • Reduced costs due to savings on postage and time to handle physical paperwork
  • No risk of losing eBL
  • Removal of costs associated with a complex procedure to release without the Original BL at destination, including weeks of D&D
  • Quick and secure transaction with one click of a button
  • Eco-friendly solution with no paper and physical movement
  • Same legal protection as an Original Bill of Lading
  • eBL can be tracked online, unlike paper OBL’s

The Law Commission was tasked by the Government to set out reforms to the legal status of trade documents and following a consultation period last year, the Commission published its recommendations in March, with the Electronic Trade Documents Bill now going through the House of Lords, before returning to the House of Commons to pass into law.

The Bill of lading serves three key functions:

  1. As a receipt, confirming that the goods have been loaded on board the vessel
  2. As evidence of the contract of carriage, between the ship-owner and the shipper and/or the lawful holder of the bills
  3. As a document of title to the goods.

The electronic bill of lading (eBL) Metro are currently testing fulfils the functions of a receipt and evidence of a contract of carriage and, when the Electronic Trade Documents Bill completes its passage, the eBL will also fulfil the function of a document of title.

In the vanguard of testing this new technology, so that Metro customers will be the first to benefit, the sea freight team will undertake further measured trials, including with shipments that involve banks in the release process and also with the full variety of partner ocean carriers that offer this option.

The first ‘trial’ customer said that they were “very impressed with the process” and Hapag Lloyd commented that “handling physical paper leads to processes that are cumbersome, outdated, time-consuming and error-prone. Hapag Lloyd has partnered with Wave BL to enable secure and quick BL release, saving costs for our customers. We firmly believe the future of the supply chain is offering digital solutions that are time and money saving, backed up by secure communication protocols.”

This is the future, now. The platform just needs confidence building, evidence that it is 100% evolved and that the integrity is unquestionable. We will continue to update and reassure.

We have been utilising similar models and platforms in air freight, with our partner airlines, for many years and this is an exciting evolution in the ocean freight environment.

Metro is developing the technologies and platforms that will integrate with electronic bills of lading (eBL) and members of the bodies that drive the technology standards and frameworks for a standardised industry e-bill of lading (eBL).

Simon George, Metro’s Technical Solutions Director and a member of the illustrious UN/CEFACT forum. “Even partial eBL adoption will save £ Billions, but mass adoption of an industry-standard eBL, requires robust technology, acceptance by governments, banks and insurers as well as open collaboration."

Please contact us for further Information and we will share the latest progess and updates and how this platform can benefit your own continued global trade growth ambitions.