Powered by industry-leading Metro technology, Metro delivers integrated import and export freight forwarding solutions across air, ocean and road, supported by expert supply chain management, logistics and specialist services for customers operating across a diverse range of sectors.
With a global network spanning key markets and trade lanes, Metro combines local expertise with international reach to support customers with reliable, connected and scalable logistics solutions.
Role Summary
The Junior Adviser - People & Performance is responsible for providing professional and effective People & Performance support to managers and employees across the business.
The postholder manages day-to-day employee relations casework and probation processes, escalating more complex or higher-risk matters to the Manager – People & Performance where appropriate.
The role also provides accurate and timely HR administration across the employee lifecycle, including employee documentation, onboarding, benefits, payroll reporting, audits and people reporting, while ensuring employee records and data are kept accurate and up to date.
Employee Relations
- Support and, where appropriate, manage day-to-day ER casework including dispute resolutions, disciplinaries, absence and lateness.
- Apply HR and business knowledge evidencing appropriate decision-making skills.
- Provide clear advice and guidance to managers, constructively challenging where appropriate.
- Recognise when matters are complex, sensitive or higher risk and escalate them to the People & Performance Manager where appropriate.
- Maintain appropriate documentation and case files, ensuring accuracy, compliance and consistency.
HR Policy
- Continuously monitor and review HR policies and processes and implement changes where necessary.
- Advise managers and employees on HR policies and procedures to ensure compliance with relevant regulations and company policies.
- Support the fair and consistent application of HR policies and processes across the business.
HR Administration
- Prepare, review and issue accurate HR documentation and correspondence.
- Support the company’s people management processes associated with recruitment, onboarding, probation, appraisal/reviews, sickness/absence, training, performance and discipline.
- Maintain accurate, complete and up-to-date employee records, ensuring data integrity across HR systems, reports and employee files.
- Provide accurate employee information and reporting to support payroll processes, audits and wider business requirements.
- Manage HR reporting and analytics to identify trends, outstanding actions and areas for improvement.
- Provide support for HR projects and initiatives as required.
- Provide general administrative support to the People & Performance team as required.
- Administer employee benefit programs and ensure that all employees understand their options and how to access them.
- Handle employee information confidentially and in line with data protection requirements.
What we’re looking for
Essential
- Minimum of 2 years HR experience
- Strong understanding of HR regulations and compliance requirements.
- A desire to accept responsibility and bring commercial value to the role
- Good verbal and written communication, to provide a professional image
- The capacity to work in a high-pressure environment whilst remaining calm when under pressure
- The ability to interact with a diverse range of stakeholders
- The skill to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency
- A positive attitude and good problem-solving skills and to apply lessons learned
- The ability to work on own and as part of a teamThe drive to succeed and want to make a contribution to the business
- An ability to maintain confidentiality and act with discretion and diplomacy is crucial
- Ability to provide high-quality HR advice and support to managers and employees.
- Ability to work collaboratively with other departments and stakeholders.
Desirable
- CIPD qualification/s
- Bachelor’s degree (or equivalent) in HR or related field
- Industry knowledge would be extremely advantageous