Build Your Sales Career with Metro
At Metro, we are passionate about helping our customers move goods across the globe through innovative logistics solutions and exceptional customer service.
As our business continues to grow, we are looking for an ambitious and commercially driven Inside Sales Executive to join our Air & Ocean Commercial team. This is an excellent opportunity for someone looking to develop a long-term career in sales, business development and account management within the freight forwarding and logistics industry.
Working closely with Business Development Managers, operational teams and customers, you'll play a key role in identifying new opportunities, developing customer relationships and supporting revenue growth across our Air & Ocean division.
Why Metro?
Metro is a business built on relationships, ambition and high standards. We invest heavily in our people and provide genuine opportunities for career progression across our UK and global network.
You'll be joining a supportive team where your ideas are valued, your development is encouraged and your success is recognised. Whilst expectations are high, the rewards and long-term career opportunities are equally significant.
Whether you're already working within logistics or looking to take the next step into a commercial role, this position offers an outstanding platform to develop your sales career.
The Opportunity
As an Inside Sales Executive, you will support the growth of both existing and prospective customer accounts, helping to generate revenue opportunities across Metro's Air Freight and Ocean Freight services.
This is a proactive role that combines business development, customer engagement, account management support and commercial administration. You'll be responsible for identifying opportunities, qualifying leads, preparing customer proposals and supporting our field sales team in converting opportunities into long-term customer partnerships.
Key Responsibilities
Business Development & Lead Generation
- Generate customer interest and identify new business opportunities.
- Conduct research across target industries, trade sectors and market segments.
- Proactively engage prospective customers through telephone, email and digital channels.
- Qualify business opportunities and arrange introductions for Business Development Managers.
- Build and maintain a healthy pipeline of sales opportunities.
Customer Relationship Management
- Support the development and growth of existing customer relationships.
- Develop an understanding of customer requirements and identify opportunities to add value.
- Work closely with customers to understand their supply chain and freight forwarding challenges.
- Build strong internal and external stakeholder relationships.
Sales Support
- Prepare customer quotations, pricing proposals and presentations.
- Support the delivery of customer RFQs (Request for Quotations).
- Assist with Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
- Contribute to sales reporting and opportunity tracking.
- Support Business Development Managers with customer meetings and follow-up activity.
Commercial & Market Analysis
- Research customer sectors, market trends and competitor activity.
- Identify emerging opportunities within key trade lanes and industries.
- Support commercial planning through insight-led research and analysis.
- Maintain accurate CRM records and customer information.
Customer Service & Operational Liaison
- Act as a point of contact for customer enquiries when required.
- Liaise with operational teams to support customer requirements and issue resolution.
- Ensure a seamless customer experience throughout the sales process.
- Support cross-functional collaboration between commercial and operational teams.
Compliance & Continuous Improvement
- Ensure company processes and procedures are followed.
- Maintain compliance with customer, regulatory and legal requirements.
- Contribute ideas and initiatives that enhance commercial performance and customer satisfaction.
- Support wider commercial projects and team initiatives as required.
What We're Looking For
Essential Experience
- Previous experience within an Internal Sales, Sales Support, Customer Service or Commercial Support environment.
- Strong communication and relationship-building skills.
- Confidence communicating with customers via phone, email and virtual meetings.
- Commercial awareness and an interest in developing a career in sales.
- Self-motivated with the ability to work independently.
- Strong organisational and time management skills.
- Good Microsoft Office skills including Outlook, Excel, Word and Teams.
Desirable Experience
- Experience within freight forwarding, logistics, supply chain or transportation.
- Exposure to Air Freight, Ocean Freight, Customs or International Logistics.
- Experience working with CRM systems and pipeline management tools.
- Previous involvement in quotations, tenders or commercial reporting.
Personal Attributes
We are looking for someone who is:
- Ambitious and eager to build a long-term sales career.
- Commercially minded and customer-focused.
- Confident, professional and proactive.
- Driven by results and relationship-building.
- Curious and motivated to learn.
- Resilient and comfortable working in a fast-paced environment.
- Collaborative and able to work effectively across multiple teams.
- Organised with excellent attention to detail.
What Success Looks Like
- Consistent generation of qualified sales opportunities.
- Growth within existing customer accounts.
- Strong engagement with prospective customers.
- Accurate CRM and pipeline management.
- High-quality customer proposals and commercial support.
- Effective collaboration with operational and commercial teams.
- Positive customer feedback and long-term relationship development.
What Metro Can Offer You
At Metro, we believe our people are our greatest asset. In return for your hard work and commitment, we offer:
- Competitive salary and bonus opportunity.
- Career progression within a growing global logistics business.
- Ongoing training and professional development.
- Pension scheme.
- Life assurance.
- Holiday purchase scheme.
- Employee benefits platform with discounts across retail, travel, hospitality and leisure brands.
- A supportive, collaborative and people-focused culture.
Ready to Take the Next Step?
If you're looking for a role that combines sales, relationship management and commercial development within a fast-moving international logistics business, we'd love to hear from you.
Join Metro and be part of a team that's helping customers navigate global supply chains while building a successful commercial future.