Join Metro and Help Drive Commercial Success
At Metro, we are more than a freight forwarding business. We are a fast-growing, people-focused logistics provider that believes exceptional service, strong relationships and continuous improvement are what set us apart.
As we continue to expand across our global network, we are looking for a Commercial Support Executive to become a key part of our Commercial team. This is an exciting opportunity for an organised, commercially minded professional who wants exposure to business development, key account management, commercial strategy, marketing campaigns and customer engagement within the logistics and supply chain industry.
This role offers far more than traditional sales support. You will act as a central coordination point for the commercial function, ensuring our teams have the information, tools, insights and structure needed to win new business and strengthen existing customer relationships.
Why Metro?
At Metro, our standards are high, but so are our ambitions. We invest in our people, encourage development and provide opportunities to build a rewarding long-term career within a growing global organisation.
You'll work alongside experienced commercial leaders, gain exposure to key strategic projects and play an important role in supporting business growth across our UK and international operations.
The Role
As Commercial Support Executive, you will provide day-to-day support across Business Development and Key Account functions, helping to maintain commercial discipline, improve visibility of opportunities and ensure key projects are delivered effectively.
You will take ownership of a variety of commercial processes including:
- Tender and renewal management
- CRM and pipeline administration
- Market intelligence and reporting
- Commercial newsletters and communications
- Monthly and Quarterly Business Reviews
- Sales campaigns and lead tracking
- Customer case studies and sales collateral
- Commercial reporting and stakeholder engagement
This is a varied and fast-paced role where organisation, attention to detail and the ability to manage multiple priorities will be key to your success.
Key Responsibilities
Tender & Opportunity Management
- Own and maintain the commercial tender and renewal diary.
- Track upcoming customer tenders, renewals and re-bid opportunities.
- Work closely with Business Development and Key Account teams to ensure proactive engagement ahead of tender cycles.
- Coordinate tender timelines, submissions and internal stakeholder actions.
- Ensure opportunities are visible and prepared well in advance of deadlines.
CRM & Pipeline Management
- Support the management and continuous improvement of Metro's CRM and pipeline systems.
- Ensure commercial teams maintain accurate and up-to-date opportunity information.
- Conduct regular data quality audits and reporting.
- Improve visibility of commercial activity, opportunities and follow-up actions.
- Support pipeline reporting and performance tracking.
Market Intelligence & Commercial Reporting
- Produce weekly market updates for the commercial team.
- Create monthly market insight reports covering developments across logistics, freight forwarding and supply chain sectors.
- Gather, analyse and present commercial data in a clear and meaningful format.
- Convert market trends into actionable customer-facing insights.
Customer Reviews & Commercial Administration
- Coordinate Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
- Prepare review packs, reports, presentations and supporting documentation.
- Manage stakeholder inputs and action tracking.
- Drive a consistent and professional customer-facing approach across review meetings.
Campaigns & Commercial Communications
- Coordinate sales and marketing campaigns from planning through to delivery.
- Support targeted campaigns across products, trade lanes and industry sectors.
- Manage commercial newsletters and market updates.
- Coordinate urgent customer communications during significant market developments.
- Track campaign-generated leads and support follow-up activity.
Sales Support
- Provide day-to-day support to Business Development Managers and Key Account teams.
- Maintain commercial Teams channels and shared resources.
- Organise commercial documentation and ensure information is readily accessible.
- Support the preparation of customer presentations, reports and sales materials.
- Conduct research into prospective customers and market opportunities.
Case Studies & Sales Collateral
- Maintain and develop Metro's global library of customer success stories.
- Work with operational and commercial teams to identify new case study opportunities.
- Ensure sales materials remain accurate, up to date and easily accessible.
- Support the wider commercial team with suitable collateral for customer meetings and tenders.
What We're Looking For
Essential Experience
- Previous experience within a Commercial Support, Sales Support, Business Development Support or Sales Operations role.
- Strong organisational and administrative skills.
- Excellent communication skills, both written and verbal.
- High attention to detail and accuracy.
- Experience working with CRM systems and commercial reporting tools.
- Strong Microsoft Office skills, including Excel, PowerPoint, Outlook and Teams.
- Ability to create professional customer-facing documents and presentations.
- Confidence working with multiple stakeholders across different business functions.
Desirable Experience
- Logistics, freight forwarding or supply chain industry experience.
- Experience supporting tenders, customer reviews or sales campaigns.
- Exposure to pipeline management and opportunity tracking.
- Understanding of commercial reporting and market analysis.
Personal Attributes
We are looking for someone who is:
- Proactive and self-motivated.
- Highly organised and able to manage multiple deadlines.
- Commercially aware with a passion for business growth.
- Detail-focused with excellent accuracy.
- Analytical and comfortable working with data.
- A confident communicator at all levels.
- Collaborative and team-oriented.
- Accountable, dependable and results-driven.
What Success Looks Like
- An accurate and fully maintained tender and renewal pipeline.
- Improved CRM data quality and commercial visibility.
- Consistent delivery of market intelligence and commercial updates.
- Timely completion of MBR and QBR review packs.
- Successful coordination of sales campaigns and lead follow-up.
- Up-to-date customer case studies and sales collateral.
- Effective support that enables commercial teams to focus on winning and growing business.
Ready to Take the Next Step?
If you're looking to build a career on the commercial side of the logistics industry and want to be part of a business where your contribution genuinely makes a difference, we'd love to hear from you.
Join Metro and help drive the commercial activity behind our continued growth and success.